Terms and conditions

Guest Terms

Subject to meeting any requirements (such as completing any verification processes) set by Eventhounds and/or the Vendor, you can book a Venue available on Eventhounds by following the respective booking process. All applicable fees will be presented to you prior to booking a Venue. You agree to pay the Fees for any booking requested in connection with your Eventhounds Account.

Upon receipt of a booking confirmation from Eventhounds, a legally binding agreement is formed between you and the Event Vendor, subject to any additional terms and conditions of the Vendor that apply, including in particular the applicable cancellation policy and any rules and restrictions specified in the Venue. Eventhounds will collect the Fees at the time of the booking request or upon the Vendor confirmation pursuant to the Payments Terms. For certain bookings, Guests may be required to pay or have the option to pay in multiple installments, any subsequent payments beyond the initial payment through the Eventhounds website would usually be paid direct to the Vendor.

Guests agree to leave the venue no later than the time that what was specified in the agreement or such other time as mutually agreed upon between the Guest and the Vendor. If you stay past the agreed upon checkout time without the Vendor’s consent, the Vendor is entitled to make you leave in a manner consistent with applicable law. In addition, guests agree to pay, if requested by the Vendor, for each hour period (or any portion thereof) to cover the inconvenience suffered by the Vendor, plus all applicable Fees, Taxes, and any legal expenses incurred by the Vendor.

Guests should carefully review the description of any Venue they intend to book, including the Vendors own contract and subsequent payment terms, to ensure all guests meet any minimum age, proficiency, fitness or other requirements which the Vendor has specified in their Venue. In addition, certain laws, like the minimum legal drinking age in the location of the Event may also apply. Guests are responsible for identifying, understanding, and complying with all laws, rules and regulations that apply to their Event booking.

Guests are responsible for their own acts and omissions and are also responsible for the acts and omissions of any individuals whom they invite to, or otherwise provide access to, the venue, excluding the Vendor and its affiliates.

If a Vendor claims and provides evidence that you as a Guest, or a party of yours have damaged the venue or any personal or other property at a Venue, the Vendor can seek payment from you. If a Vendor escalates a Damage Claim to Eventhounds, you will be given an opportunity to respond. If you agree to pay the Vendor, or Eventhounds determines in its sole discretion that you are responsible for the Damage Claim, Eventhounds will collect any such sums from you and/or against the refundable security deposit (if applicable) required to cover the Damage Claim pursuant to the Payments Terms. Eventhounds also reserves the right to otherwise collect payment from you and pursue any remedies available to Eventhounds in this regard in situations in which you are responsible for a Damage Claim.

PHOTO SUBMISSION GUIDELINES

By posting or submitting a Review, Photos or Comments (“Content”) on this website, you affirm and guarantee that
(1) you have and will maintain all necessary rights, consents, approvals, authorizations, and licenses in and to all Content that you provide to Eventhounds Inc. and all information they contain in order for Eventhounds Inc. and its sublicensees to exercise the rights granted herein;
(2) such Content does not and shall not infringe any proprietary or other rights of third parties or contain any libelous, tortious, or otherwise unlawful information;
(3) all information contained in such Content is accurate;
(4) your Content is non-confidential and non-proprietary; and
(5) use of any Content you supply does not violate this Agreement and will not cause injury to any person or entity.

You are fully responsible for the content you provide. By submitting photographs and/or text to this Website, you acknowledge and affirm to Eventhounds Inc. that your submission meets the following guidelines and requirements:

Your Content is:

Accurate: Your Content is an accurate reflection/portrayal of your actual venue that you have offered for booking and does not over embellish your venue in an unrealistic positive manner.
Original: You may only submit your own writings, photos and Content. Do not submit photos or other Content that infringe the copyright, trademark, or other property right of any third party;
Non-commercial: Do not submit photos that include third party trademarks, logos, branding, images of celebrities or other recognizable people, promotional materials, or any other content intended for commercial purposes;
On topic: All Content must be relevant to the event venue, accommodation, locations, or general experiences;
Community/Family friendly: Do not submit any Content that is illegal, obscene, pornographic, profane, vulgar, offensive or insulting; and
Do not submit any Content that invades the privacy or violates any personal rights of any person or entity to privacy and publicity.

Your Content does not:

Infringe the copyright, trademark, or other property right of any third party;
Include logos, branding, promotional material, or any other content intended for commercial purposes;
Contain private or personal information which might identify a user;
Contain false or misleading information or information for which you were compensated or granted any consideration by any third party;
Include photos or information about children or any third parties without their consent (or a parent or legal guardian’s consent in the case of a child under 13 years of age);
Contain any profanity or obscenities;
Contain personal attacks on other individuals
Contain any content that is, or may reasonably be considered to promote violence, any illegal activity or to promote discrimination (including based on race, sex, religion, nationality, disability, sexual orientation or age);
Make obscene, pornographic, threatening or harassing comments;
Make slanderous or defamatory comments or comments which are damaging to someone’s reputation, deliberately insulting and/or knowingly untruthful; include viruses or other harmful code that is either intended or may result in damage to the computers, systems, and services of Eventhounds Inc; and/or
Include other information that Eventhounds Inc. deems in its sole discretion to be inappropriate for posting, or which otherwise violate this Agreement.

License Grant

By submitting Content of any kind, you automatically grant to Eventhounds Inc. and its affiliates a nonexclusive, royalty free, fully paid, worldwide, perpetual, irrevocable, transferable and fully sublicensable (through multiple tiers) right and license to: (1) use, copy, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and publicly display and perform all Content posted or submitted to Eventhounds Inc. by you (whether before or after the posting of these Rules) throughout the world for any purpose in any media or form now known or hereafter devised; and (2) use the name that you submit in connection with any such Content. Eventhounds Inc. has the right but not the obligation to monitor, edit or remove any Content or any portion thereof at any time in its sole discretion.

You further grant Eventhounds the right to pursue at law any person or entity that violates your Content by a breach of this Agreement. You acknowledge and agree that your Content is non-confidential and non-proprietary. To the extent allowed by applicable law, you expressly waive any and all “moral rights” (including rights of attribution or integrity) that may subsist in your Content and agree that you have no objection to the publication, use, modification, deletion or exploitation of your Content by us, our affiliates or any of our respective Representatives, partners, licensees or sublicensees. Eventhounds Inc. takes no responsibility and assume no liability for any Content posted or submitted by you.

PRIVACY POLICY

General

We receive and store any information you enter on our website or give us in any other way. This includes information that can identify you or that can be identified as being about you ("personal information"), including your first and last name, telephone number, postal and email addresses, fax number, and billing information (such as credit card number, cardholder name, and expiration date). We may also request information about your preferences. You can choose not to provide information to us, but in general some information about you is required in order for you to register as a member; book reservations; participate in a survey, contest; ask us a question; or initiate other transactions on our site.

When you make a reservation for someone else, we will request personal information and preferences about that individual. It is your responsibility to obtain the consent of other individuals prior to providing us with their personal information and your preferences. Any access to view or change their information will be available only through your account.

We also may periodically obtain information about you from other independent third-party sources and add it to our account information. Examples of information we may receive include: updated delivery and address information, purchase history, and demographic information. When we collect information about you from a third party, we ensure that appropriate consent has been obtained. By transacting on our Services, you agree that we may collect such information for fraud prevention purposes.

We automatically collect session information about your computer or mobile device when you visit this website. For example, we will collect your IP address, Web browser software (such as Firefox, Safari, or Internet Explorer), and referring website. We also may collect information about your online activity, such as spaces and bookings made. We use this automatic information to customize your user experience; to inhibit fraud; to serve advertisements, special offers and other information that may be of interest to you; and for other legitimate purposes we bring to your attention. If you do not want Eventhounds Inc. to collect or use this session information, you can access the services we offer "offline" by booking through our call center. Please call 416-802-0258 to get in touch with a representative personally.

How we use your information

We use sensitive billing information (such as cardholder name, credit card number, and expiration date) for the purpose of completing the event venue bookings you conduct on our site. We use other information about you for the following general purposes: to provide you with the products and services you request; to provide you with confirmation and updates; to manage your account, including processing bills and providing notifications; to communicate with you in general; to respond to your questions and comments; to measure interest in and improve our services, and website; to notify you about special offers or services that may be of interest to you; to otherwise customize your experience on our Services; to reward you as part of any reward and recognition program you choose to join; to solicit information from you, including through surveys; to resolve disputes, collect fees, or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Terms of Use; to comply with our legal obligations; and as otherwise described to you at the point of collection.

Emails

We want to make it easy for you to take advantage of other-related opportunities on our Services. One way we do this is by sending you email messages that contain information about your apparent related interests. We believe these email messages will provide you with useful information about other-related special offers available through our Services. Please note that you will have the opportunity to choose not to receive these email messages at the point of email collection and in any such email we send.

Information Sharing:

By making a reservation through the website, you are authorizing us to disclose to vendors the information required to complete the booking and deliver the related service. These vendors are not controlled by Eventhounds Inc. and personal information disclosed to them is subject to the applicable vendor's privacy policy and security practices. Therefore, we encourage you to review the privacy policies of any vendors who you book through this site. Please note that these vendors also may contact you as necessary to obtain additional information about you, facilitate your reservation, or respond to a review you may submit.

We also deal with third-party vendors who provide services or functions on our behalf, including credit card processing, business analytics, customer service, marketing, distribution of surveys or sweepstakes programs, and fraud prevention. We may also authorize third-party vendors to collect information on our behalf, including as necessary to operate features of our website or, as discussed below, to facilitate the delivery of online advertising tailored to your interests. Third-party vendors have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose.

If you were referred to this website from another site (for example, through a link you clicked on another site that directed you to this one), we may share limited information about you with that referring website. We encourage you to review the privacy policies of any website that referred you here.

We may be required to disclose your personal information to law enforcement agencies and governments around the world for security, customs and immigration purposes.

We also may share your information in response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.

When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of our company or this website, our customers, or others; and in connection with our Terms of Service and other agreements.
In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
Other than as set out above, you will be notified when personal information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information.
We also may share aggregate or anonymous information with third parties, including advertisers and investors. This information does not contain any personal information and is used to develop content and services we hope you will find of interest.

How you can access your information

You can access and update your contact information by visiting this website's User Account page. You can close your account by contacting us by submitting an email through your User Account page. Please note that after you close an account, you will not be able to sign in or access any of your personal information using our online tools, however, you can open a new account at any time. Please also note that we may retain certain information associated with your account for as long as we have a legitimate reason for doing so, including for analytical purposes as well as for recordkeeping integrity.

Your choices with respect to collection and use of your information

As discussed above, you can choose not to provide us with any information, although it may be needed to book your event venue or to take advantage of certain features offered on the Services.
You also can add or update information and close your account as described above.

When you register as a member on this site, you will be given a choice as to whether you want to receive email messages from us about special offers. As a registered member, you can modify your choice at any time on your User page. Whether registered as a member or not, you will also be given the opportunity to unsubscribe from commercial messages in any such email we send. Please note that we reserve the right to send you other communications, including service announcements, administrative messages, and surveys relating either to your account or to your transactions on this site, without offering you the opportunity to opt out of receiving them. These communications are an integral part of the Eventhounds Inc. service offering

The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please note that if you refuse to accept cookies from this site, you will not be able to access portions of our site.

Cookies and other technologies

Cookies are small data text files and can be stored on your computer's hard drive (if your Web browser permits). This website uses cookies for the following general purposes:

To help us recognize your browser as a previous visitor and save and remember any preferences that may have been set while your browser was visiting our site. For example, if you register on our site, we may use cookies to remember your registration information, so you do not need to log into our site each time you visit. We also may record your password in a cookie, if you checked the box entitled "Sign me in automatically next time." Please note that member IDs, passwords, and any other account-related data included in such cookies are encrypted for security purposes.

To help us customize the content and advertisements provided to you on this website and on other sites across the Internet. For example, when you access a page on our website, a cookie is automatically set by us, our service providers, or our partners to recognize your browser as you navigate on the Internet and to present you with information and advertising based on your apparent interests. See Display of Advertising/Your Choices for more information about our online advertising practices and your choices.

To help measure and research the effectiveness of website features and offerings, advertisements, and email communications (by determining which emails you open and act upon). We also use the data we get obtain from these cookies to help customize the website for you and make the content you see as relevant as possible.

The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please note that if you refuse to accept cookies, you may not be able to access some tools offered on our sites.

This site may also use Web beacons (also known as clear gifs, pixel tags or Web bugs), which are tiny graphics with a unique identifier, similar in function to cookies, that are placed in the code of a Web page. We use Web beacons to monitor the traffic patterns of users from one page within our sites to another, to deliver or communicate with cookies, to understand whether you have come to our site from an online advertisement displayed on a third-party website, and to improve site performance. We also may allow our service providers to use Web beacons to help us understand which emails have been opened by recipients and to track the visitor traffic and actions on our site. This helps us measure the effectiveness of our content and other offerings.

Display of tailored advertising/Your choices

Data collected by business partners and ad networks to serve you with relevant advertising. The advertisements you see on this website or Mobile App are served by us or by our service providers. We also allow third parties, such as our business partners and ad networks, to collect information about the activities (both on and off our website and Mobile Apps) of users of our website or Mobile App through cookies and other technologies. The information gathered by these third parties is used to make predictions about your characteristics, interests or preferences and to display advertisements on our sites, in our Mobile Apps and across the Internet and in other mobile apps that are tailored to your apparent interests. Note that if you choose not to receive tailored ads, you will still see online advertisements, but they will be more general and not tailored to online behavioural information about you.

Please note that the information practices of these third parties are not covered by this Privacy Policy.
Data collected by companies that operate cookie-based exchanges to serve you with relevant advertising. Like other companies operating online, this website participates in cookie-based exchanges where information is collected about your browsing behavior on our website through cookies and other technologies and segmented into different topics of interest. These topics of interest are then shared with third parties, including advertisers and ad networks, so they can tailor advertisements to your apparent interests.

Using the Eventhounds Inc. mobile phone and tablet Apps (the "Mobile Apps")

When you use an Eventhounds Inc. Mobile App, we collect and use information about you in the same way and for the same purposes as we do when you use our website.
In addition to this, we also use some other information that we collect automatically when you use our Mobile Apps. Specifically:
We collect information about Mobile App functionality that you access and use. This allows us to identify those areas of the Mobile App that are of interest to our customers so that we can refine and continuously improve the Mobile App.
Each Mobile App also sends us the device's unique device identifier (or "UID"), a sequence of numbers or characters that are unique to your mobile device. We use this on the first opening of the Mobile App so that we can confirm to our advertising networks the number of downloads resulting from clicks on their respective ad banners and other marketing tools.
When you use a Mobile App, you can choose to allow access to your current location. If you choose to allow access, this location data may be collected as part of search requests logged by our servers. You can switch off the Mobile App’s access to your location at any time through your phone settings menu.
Each Mobile App will also send us error-reporting information in the event that it crashes or hangs. This enables us to investigate the error and to improve the stability of the Mobile App for future releases. As part of these error reports, the Mobile App sends us information about the mobile device type and version, the UID, the time the error occurred, the feature being used and the state of the application when the error occurred. We do not use this information for any purpose other than investigating and remedying the error.
You always have the ability to control what information a Mobile App sends to us. You can exercise this control either by changing the settings of the Mobile App under its setting menu or changing the settings of your mobile device. Alternatively, you can remove the Mobile App from your mobile device entirely and access our Services through our website.

How we protect your information

We want you to feel confident about using this website to book your event venue, and we are committed to protecting the information we collect. While no website can guarantee data security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us.

Children's privacy

This is a general audience website and does not offer services directed to children. Should a child whom we know to be under 13 send personal information to us, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before receiving his or her personal information.

External links

If any part of this website links you to other sites, those sites do not operate under this Privacy Policy. We recommend you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information.

Changes to this Privacy Policy

We may update this Privacy Policy in the future. We will notify you about material changes to this Privacy Policy by sending a notice to the email address you provided to us or by placing a prominent notice on our website.
This Privacy Policy is effective as of December 31, 2018.

Vendor Policies and Vendor Code of Conduct

All vendors are expected to adhere to the following policies when listing their event venue on Eventhounds. Vendor offences can result in suspension of your Eventhounds account.

Vendor code of conduct

Eventhounds enables you to reach customers. We strive to ensure a fair and trustworthy experience for both the customer and vendor. At Eventhounds, we expect you to adhere to the code of conduct principles outlined below. Violation of the code of conduct principles may result in the loss of your booking privileges and removal from Eventhounds.

Vendor Code of Conduct Principles:

Adhere to all applicable laws and abide by all Eventhounds policies.
Maintain current account information.
Never misrepresent yourself.
Always act in a manner that ensures a trustworthy experience for Eventhounds customers.
Never engage in any misleading, inappropriate or offensive behaviour. This applies to all your activities, including but not limited to:
- Information provided on your account
- Information provided in listings, content or images
- Communication between you and Eventhounds or you and our customers
Act fairly at all times. Unfair behaviour includes but is not limited to the following:
- Behaviour that could be deemed as manipulation or "gaming" of any part of the booking experience
- Actions that could be perceived as manipulating customer reviews, including by directly or indirectly contributing false, misleading or inauthentic content
- Actions that intentionally damage another vendor
- Obtaining a customer through Eventhounds but negotiating a side agreement not through the website

Unacceptable and prohibited venue items

Venues in any of the following conditions are unacceptable for listing on Eventhounds

Venues that are not clean prior to an event
Venues that have signs of mould, and/or other toxic substances
Venues that have pest issues
Venues that do not have proper/updated operating licenses
Venues that are under construction, or require repair and maintenance

Prohibited vendor activities and actions

These Prohibited Vendor Activities and Actions are established to ensure proper services are provided to customers. Failure to comply with the terms of this policy can result in cancellation of listings, or suspension from use of Eventhounds.

Attempts to divert transactions or buyers:

Any attempt to circumvent the established Eventhounds booking process or to divert Eventhounds users to another website or back channel booking process is strictly prohibited. Specifically, any advertisements, marketing messages (special offers) that lead, prompt or encourage Eventhounds users to leave the Eventhounds website are prohibited. This may include the use of email or the inclusion of hyperlinks, URLs or web addresses within any vendor-generated confirmation email messages or any listing description fields.

Unauthorized and improper business names:

Your business name (identifying your business entity on Eventhounds) must be a name that: Accurately identifies you; is not misleading; and that you have the right to use (that is, the name cannot include the trademark of, or otherwise infringe on, any trademark or other intellectual property right of any person).

Inappropriate email communications:

Unsolicited emails to Eventhounds customers (other than as necessary for venue booking fulfilment and related customer service) and emails related to marketing communications of any kind are prohibited.

Appropriate treatment of customer phone numbers:

Eventhounds provides Event Venues access to customer phone numbers. If you receive this customer information, you are required to maintain it in the strictest confidentiality and only use it for to complete booking process requirements made through Eventhounds.

Misuse of the Eventhounds booking services:

If you upload excessive amounts of data repeatedly, or otherwise use the service in an excessive or unreasonable way, Eventhounds may in its sole discretion restrict or block your access to any functions that are being misused until you stop its misuse.

Misuse of ratings, feedback or reviews:

Any attempt to manipulate ratings, feedback or reviews is prohibited.
Ratings and feedback: The rating and feedback features allow customers to evaluate the overall performance of a vendor, which helps vendors to develop a reputation on Eventhounds. You may not post abusive or inappropriate feedback or include personal information about a transaction partner. This also includes posting ratings or feedback to your own account. You may request feedback from a customer, however you may not pay or offer any incentive to a customer for either providing or removing feedback.
Reviews: Reviews are important, they provide a forum for feedback about venue and service details and reviewers' experiences—positive or negative. You may not write reviews for venues or services that you have a financial interest in. Additionally, you may not provide compensation (including free or discounted services) for a review. Review solicitations that ask for only positive reviews or that offer compensation are prohibited. You may not ask customers to modify or remove reviews.

Misuse of Search and Browse:

When customers use Eventhounds’ search engine and browse structure, they expect to see relevant and accurate results. Any attempt to manipulate the Search and Browse experience is therefore prohibited. Prohibited behaviours include, but are not limited to:

Artificially simulating customer traffic (through Internet bots, paying for clicks on organic search results, etc.).
Providing misleading or irrelevant information (title, bullet points, description, variations, keywords, etc.).

Creating duplicate venue pages:

Creating a duplicate page for a venue already on Eventhounds is prohibited.

Eventhounds Vendor Agreement

This eventhounds inc. Vendor agreement (the "agreement") contains the terms and conditions that govern your access to use the services and is an agreement between you or the business you represent and eventhounds. By registering for or using the services, you (on behalf of yourself or the business you represent) agree to be bound by the terms of this agreement.

Definitions

Although not an exhaustive list, as used in this Agreement, the following terms have the following meanings:
"Affiliate" means, with respect to any entity, any other entity that directly or indirectly controls, is controlled by, or is under common control with that entity.
"Content" means copyrightable works under applicable Law and content protected by database rights under applicable Law.
"Intellectual Property Right" means any patent, copyright, Trademark, domain name, moral right, trade secret right, or any other intellectual property right arising under any Laws and all ancillary and related rights, including all rights of registration and renewal and causes of action for violation, misappropriation or infringement of any of the foregoing.
"Law" means any law, ordinance, rule, regulation, order, license, permit, judgment, decision, or other requirement, now or in the future in effect, of any governmental authority (e.g., on a federal, or provincial level, as applicable) of competent jurisdiction.
"Person" means any individual, corporation, partnership, limited liability company, governmental authority, association, joint venture, division, or other cognizable entity, whether or not having distinct legal existence.
"Technology" means any: (a) ideas, procedures, processes, systems, methods of operation, concepts, principles, and discoveries protected or protectable under the Laws of any jurisdiction; (b) interfaces, protocols, glossaries, libraries, structured XML formats, specifications, grammars, data formats, or other similar materials; and (c) software, hardware, code, technology, or other functional item.
"Trademark" means any trademark, service mark, trade dress (including any proprietary "look and feel"), trade name, other proprietary logo or insignia, or any other source or business identifier, protected or protectable under any Laws.
As used in this Agreement, "we," "us," and "Eventhounds" means Eventhounds Inc., and "you" means the applicant, or the business employing the applicant (if registering for or using a Service as a business) and any of its Affiliates.

1. Scope of Services

Eventhounds is an online marketplace that enables registered users (“Guests, or Customers”) and certain third parties who offer services (“Vendors”) to publish their event venues on the Eventhounds website and to communicate and transact directly with Guests that are seeking to book such a venue.
As the provider of the Eventhounds website, Eventhounds does not own, create, sell, resell, provide, control, manage, offer, deliver, or supply any event venue and/or vendor service. Vendors alone are responsible for their Listings and Services. When Vendors make or accept a booking, they are entering into a contract directly with the Guest. Eventhounds is not and does not become a party to or other participant in any contractual relationship between the Vendor and Guest. Eventhounds is not acting as an agent in any capacity for any Vendor or Guest, except as specified in the Payments Terms.
While we may help facilitate the resolution of disputes, Eventhounds has no control over and does not guarantee (i) the existence, quality, safety, suitability, or legality of any Listings or Services, (ii) the truth or accuracy of any Listing descriptions, Ratings, Reviews, or other Content (as defined below), or (iii) the performance or conduct of any Vendor, Guest, or third party. Eventhounds does not endorse any Guest, Vendor, Listing or Vendor Services. Any references to a Guest or Vendor being "verified" (or similar language) only indicate that they have completed a relevant verification or identification process and nothing else. Any such description is not an endorsement, certification or guarantee by Eventhounds, including the Vendor, or guest identity or background or whether they are trustworthy, safe or suitable. You should always exercise due diligence and care to accept a booking request from a Guest, or communicate and interact with other Guests, whether online or in person.
If you choose to use the Eventhounds website, your relationship with Eventhounds is limited to being an independent, third-party contractor, and not an employee, agent, joint venturer or partner of Eventhounds for any reason, and you act exclusively on your own behalf and for your own benefit, and not on behalf, or for the benefit, of Eventhounds. Eventhounds does not, and shall not be deemed to, direct or control you generally or in your performance under these Terms specifically, including in connection with your provision of the Vendors Services.
To begin, you must complete the registration process. Use of the Services is limited to parties that can lawfully enter into and form contracts under applicable law. As part of the application, you must provide us with your (or your business') legal name, address, phone number and e-mail address. We may at any time cease providing any or all of the Services at our sole discretion and without notice.

2. Service Fee/Commission Payments; Receipt of Sales Proceeds.

Eventhounds may charge fees/commission to Vendors and/or Guests (collectively, "Service Fees") in consideration for the use of the Eventhounds Website.
Any applicable Service Fees (including any applicable Taxes) will be displayed to a Vendor or Guest prior to publishing or booking a Listing. Eventhounds reserves the right to change the Service Fees at any time, and will provide Vendors adequate notice of any fee changes before they become effective.
When you accept or have pre-approved a booking request by a Guest, you are entering into a legally binding agreement with the Guest and are required to provide your Service(s) to the Guest as described in your Listing when the booking request is made. You also agree to pay the applicable Vendor Fee and any applicable Taxes.
You are responsible for paying any Service Fees that you owe to Eventhounds. The applicable Service Fees (including any applicable Taxes) are collected by Eventhounds. Eventhounds will deduct its Fees before remitting the remaining payout to the Vendor.
In all other events Service Fees will be charged in the event of:

(a) overbooking: at all times, irrespective of ((un)successful/waiver of) charged event price, and/or
(b) a charged cancellation and/or charged no-show: Eventhounds charges Service Fees when a vendor charges the customer and/or no-show/cancellation fee for (chargeable) cancellations and/or no-shows.
You are solely responsible for setting a price (including any Taxes if applicable, or additional charges) for your Listing. Once a Guest requests a booking of your Listing, you may not request that the Guest pays a higher price than in the booking request.
You are responsible for all of your expenses in connection with this Agreement. To use a Service, you must provide us with valid credit card information from a credit card or credit cards acceptable by Eventhounds ("Your Credit Card") as well as valid bank account information for a bank account or bank accounts acceptable by Eventhounds (conditions for acceptance may be modified or discontinued by us at any time without notice). You will use only a name you are authorized to use in connection with your Event Venue and will update all of the information you provide to us in connection with your Event Venue as necessary to ensure that it at all times remains accurate, complete and valid. You authorize us (and will provide us documentation evidencing your authorization upon our request) to verify your information (including any updated information), to obtain credit reports about you from time to time, to obtain credit authorizations from the issuer of Your Credit Card, and to charge Your Credit Card or debit Your Bank Account for any sums payable by you to us (in reimbursement or otherwise). All payments to you will be remitted to Your Bank Account through a banking network or by other means specified by us.
If you choose to require a refundable security deposit for your venue, you must specify this in your Listing ("refundable security deposit"). Vendors are not allowed to ask for an additional refundable security deposit after a booking has been confirmed or outside of the Eventhounds Website. Eventhounds will use commercially reasonable efforts to address Vendors’ requests and claims related to refundable security deposits, but Eventhounds is not responsible for administering or accepting any claims by Vendors related to refundable security deposits.
As a Vendor, you are responsible for your own acts and omissions and are also responsible for the acts and omissions of any individuals who are present at your venue for events booked through Eventhounds.
If we determine that your actions or performance may result in claims, disputes, violations of our terms or policies, or other risks to Eventhounds or third parties, then we may in our sole discretion withhold any payments to you for as long as we determine any related risks to Eventhounds or third parties persist. For any amounts that we determine you owe us, we may (a) charge Your Credit Card or any other payment instrument you provide to us; (b) offset any amounts that are payable by you to us (in reimbursement or otherwise) against any payments we may make to you or amounts we may owe you;
(c) invoice you for amounts due to us, in which case you will pay the invoiced amounts upon receipt; (d) reverse any credits to Your Bank Account; or (e) collect payment or reimbursement from you by any other lawful means. If we determine that your account has been used to engage in deceptive, fraudulent, or illegal activity, or to repeatedly violate our policies, then we may in our sole discretion permanently withhold any payments to you. Except as provided otherwise, all amounts contemplated in this Agreement will be expressed and displayed in the Local Currency, and all payments contemplated by this Agreement will be made in the Local Currency.
In addition, we may require that you pay other amounts to secure the performance of your obligations under this Agreement or to mitigate the risk of claims, disputes, violations of our terms or policies, or other risks to Eventhounds or third parties. These amounts may be refundable security deposit or nonrefundable security deposit in the manner we determine, and failure to comply with terms of this Agreement, including any applicable policies, may result in their forfeiture.
As a security measure, we may, but are not required to, impose transaction limits on some or all customers and sellers relating to the value of any transaction or disbursement, the cumulative value of all transactions or disbursements during a period of time, or the number of transactions per day or other period of time. We will not be liable to you: (i) if we do not proceed with a transaction or disbursement that would exceed any limit established by us for a security reason, or (ii) if we permit a customer to withdraw from a transaction because an Eventhounds Site or Service is unavailable following the commencement of a transaction.

3. Term and Termination.

This Agreement shall be effective for a one-year term, at the end of which it will automatically and continuously renew for subsequent one-year term until such time when either you provide advance ninety (90) day notice of termination, or Eventhounds terminate the Agreement in accordance with this provision.
You agree to not join any other website offering / online event venue booking services similar in nature to Eventhounds. If you breach such an agreement and do ascertain a guest booking(s) through another site then you agree to compensate Eventhounds for damages, specifically the booking fees you would have otherwise owed Eventhounds if the confirmed booking was done on the Eventhounds website.
The term of this Agreement will start on the date of your completed registration for or use of a Service, whichever occurs first, and continue until terminated by us or you as provided in this Agreement (the "Term"). We may terminate or suspend this Agreement or any Service for any reason at any time by notice to you. Termination or suspension of a Service will not terminate or suspend any other Service unless explicitly provided. Upon termination, all rights and obligations of the parties under this Agreement will terminate, except ones owed from any prior transactions. Any terms that expressly survive according to the applicable Service Terms will also survive termination.
If we take any of the measures described above (i) we may refund your Guests in full for any and all confirmed bookings that have been cancelled, irrespective of preexisting cancellation policies, and (ii) you will not be entitled to any compensation for pending or confirmed bookings that were cancelled.

4. License.

You grant us a royalty-free, non-exclusive, worldwide, perpetual, irrevocable right and license to use, reproduce, perform, display, distribute, adapt, modify, re-format, create derivative works of, and otherwise commercially or non-commercially exploit in any manner, any and all of Your Materials, and to sublicense the foregoing rights to our Affiliates and operators of Eventhounds; provided, however, that we will not alter any of Your Materials from the form provided by you (except to re-size trademarks to the extent necessary for presentation, so long as the relative proportions of such materials remain the same) and will comply with your removal requests as to specific uses of Your Materials provided you are unable to do so using standard functionality made available to you via the Eventhounds Site; provided further, however, that nothing in this Agreement will prevent or impair our right to use Your Materials without your consent to the extent that such use is allowable without a license from you or your Affiliates under applicable Law.

5. Representations.

You represent and warrant to us that:
(a) if you are a business, you are duly organized, validly existing and in good standing under the Laws of the country in which your business is registered and that you are registering for the Service(s) within such country;
(b) you have all requisite right, power, and authority to enter into this Agreement, perform your obligations, and grant the rights, licenses, and authorizations in this Agreement;
(c) any information provided or made available by you or your Affiliates to Eventhounds or its Affiliates is at all times accurate and complete;
(d) you and your financial institution(s) are not subject to sanctions or otherwise designated on any list of prohibited or restricted parties or owned or controlled by such a party; and
(e) you and all of your subcontractors, agents, and suppliers will comply with all applicable Laws in your performance of your obligations and exercise of your rights under this Agreement.

6. Indemnification.

You release us and agree to indemnify, defend, and hold harmless us, our Affiliates, and our and their respective officers, directors, employees, representatives, and agents against any claim, loss, damage, settlement, cost, expense, or other liability (including, without limitation, attorneys' fees) (each, a "Claim") arising from or related to:
(a) your actual or alleged breach of any obligations in this Agreement;
(b) any of Your Materials, and any personal injury, death, or property damage related thereto;
(c) Your Personnel (including any act or omission of Your Personnel or any Claim brought or directed by Your Personnel); or
(d) Your Taxes. You will use counsel reasonably satisfactory to us to defend each indemnified Claim. If at any time we reasonably determine that any indemnified Claim might adversely affect us, we may take control of the defense at our expense. You may not consent to the entry of any judgment or enter into any settlement of a Claim without our prior written consent, which may not be unreasonably withheld.

7. Disclaimer & General Release.

Eventhounds services, including all content, software, functions, materials, and information made available on or provided in connection with the services, are provided "as-is." as a user of the services, you use the site and the services at your own risk. To the fullest extent permissible by law, we and our affiliates disclaim: any representations or warranties regarding this agreement, the services or the transactions contemplated by this agreement, including any implied warranties, fitness for a particular purpose, or non-infringement; and any obligation, liability, right, claim, or remedy in tort, whether or not arising from our negligence. We do not warrant that the functions contained in the eventhounds sites and the services will meet your requirements or be available, timely, secure, uninterrupted, or error free, and we will not be liable for any service interruptions, including but not limited to system failures or other interruptions that may affect the receipt, processing, acceptance, completion, or settlement of any transactions.
Because eventhounds is not involved directly in transactions between customers and vendors or other participant dealings, if a dispute arises between one or more participants, each participant releases eventhounds (and its agents and employees) from claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.

8. Limitation of Liability.

We will not be liable (whether in contract, warranty, tort (including negligence, product liability, or other theory), or otherwise) to you or any other person for cost of cover, recovery, or recoupment of any investment made by you or your affiliates in connection with this agreement, or for any loss of profit, revenue, business, or data or punitive or consequential damages arising out of or relating to this agreement, even if eventhounds has been advised of the possibility of those costs or damages.

9. Insurance.

You will maintain at your expense throughout the Term commercial general, umbrella or excess liability insurance with the Insurance Limits (not less than $1,000,000 CAD) covering liabilities caused by or occurring in conjunction with the operation of your business, with policy(ies) naming Eventhounds and its assignees as additional insureds. At our request, you will provide to us certificates of insurance for the coverage.

10. Tax Matters.

As between the parties, you will be responsible for the collection, reporting, and payment of any and all of Your Taxes, except to the extent that
(i) Eventhounds automatically calculates, collects, or remits taxes on your behalf according to applicable law; or
(ii) Eventhounds expressly agrees to receive taxes or other transaction-based charges on your behalf in connection with tax calculation services made available by Eventhounds and used by you. You agree to and will comply with the Tax Policies. All fees and payments payable by you to Eventhounds under this Agreement or the applicable Service Terms are exclusive of any applicable taxes, deductions or, and you will be responsible for paying Eventhounds any of Your Taxes imposed on such fees and any deduction or withholding required on any payment.

11. Confidentiality.

During the course of your use of the Services, you may receive information relating to us or to the Services, that is not known to the general public ("Confidential Information"). You agree that:
(a) all Confidential Information will remain Eventhounds exclusive property;
(b) you will use Confidential Information only as is reasonably necessary for your participation in the Services;
(c) you will not otherwise disclose Confidential Information to any other Person; and
(d) you will take all reasonable measures to protect the Confidential Information against any use or disclosure that is not expressly permitted in this Agreement. You may not issue any press release or make any public statement related to the Services, or use our name, trademarks, or logo, in any way (including in promotional material) without our advance written permission, or misrepresent or embellish the relationship between us in any way.

12. Force Majeure.

We will not be liable for any delay or failure to perform any of our obligations under this Agreement by reasons, events or other matters beyond our reasonable control.

13. Relationship of Parties.

Nothing in this Agreement will create any partnership, joint venture, agency, franchise, sales representative, or employment relationship between you and Eventhounds. You will have no authority to make or accept any offers or representations on our behalf. This Agreement will not create an exclusive relationship between you and us. Nothing expressed or mentioned in or implied from this Agreement is intended or will be construed to give to any person other than the parties to this Agreement any legal or equitable right, remedy, or claim under or in respect to this Agreement. This Agreement and all of the representations, warranties, covenants, conditions, and provisions in this Agreement are intended to be and are for the sole and exclusive benefit of Eventhounds, you, and customers. As between you and Eventhounds, you will be solely responsible for all obligations associated with the use of any third-party service or feature that you permit us to use on your behalf, including compliance with any applicable terms of use. You will not make any statement, whether on your site or otherwise, that would contradict anything in this section.

15. Suggestions and Other Information.

If you or any of your Affiliates elect to provide or make available suggestions, comments, ideas, improvements, or other feedback or materials to us in connection with or related to Eventhounds services, we will be free to use, disclose, reproduce, modify, license, transfer and otherwise distribute, and exploit any of the foregoing information or materials in any manner. In order to cooperate with governmental requests, to protect our systems and customers, or to ensure the integrity and operation of our business and systems, we may access and disclose any information we consider necessary or appropriate, including but not limited to user contact details, IP addresses and traffic information, usage history, and posted content. If we make suggestions on using the Services, you are responsible for any actions you take based on our suggestions.

16. Modification.

We may amend any of the terms and conditions contained in this Agreement at any time and at our sole discretion. Any changes will be effective upon the posting of such changes on our vendor portal, and you are responsible for reviewing and informing yourself of all applicable changes or notices. All notice of changes to the General Terms and the Service Terms will be posted for at least 30 days. Changes to certain Policies may be made without notice to you.

17. Password Security.

Any password we provide to you may be used only during the Term to access the vendor portal to use the Services, electronically accept Your Transactions, and review your completed transactions. You are solely responsible for maintaining the security of your password. You may not disclose your password to any third party (other than third parties authorized by you to use your account in accordance with this Agreement) and are solely responsible for any use of or action taken under your password. If your password is compromised, you must immediately change your password.

18. Miscellaneous.

The Governing Laws will govern this Agreement, any dispute with Eventhounds or claim relating in any way to this Agreement or your use of the Services will be resolved by binding arbitration. There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of this Agreement as a court would. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person at a mutually agreed location. Eventhounds and you each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration Eventhounds and you each waive any right to a jury trial.
Because Eventhounds is not your agent, or the customer's agent for any purpose, Eventhounds will not act as either party's agent in connection with resolving any disputes between participants related to or arising out of any transaction.

19. Assignment

You may not assign this Agreement, by operation of law or otherwise, without our prior written consent. Subject to that restriction, this Agreement will be binding on, inure to, and be enforceable against the parties and their respective successors and assigns. We may perform any of our obligations or exercise any of our rights under this Agreement. Our failure to enforce your strict performance of any provision of this Agreement will not constitute a waiver of our right to enforce such provision or any other provision of this Agreement subsequently.

20. Website

We have the right in our sole discretion to determine the content, appearance, design, functionality, and all other aspects of the Services, including by redesigning, modifying, removing, or restricting access to any of them.
This Agreement incorporates and you accept the applicable Service Terms and Policies, which Eventhounds may modify from time to time. If any provision of this Agreement is deemed unlawful, void, or for any reason unenforceable, then that provision will be deemed severable from these terms and conditions and will not affect the validity and enforceability of any remaining provisions.

21. Communications

We will send all notices and other communications regarding this Agreement to you at the e-mail addresses you designated for notifications and updates in your program application or within the vendor portal, as applicable, or by any other means then specified by Eventhounds. We may also communicate with you electronically and in other media, and you consent to such communications regardless of any "E-mail Preferences" (or similar preferences or requests). You will ensure that all of your information is up to date and accurate at all times. You must send all notices and other communications relating to Eventhounds by email, or through your vendor portal form.

22. Cancellations and Refunds

Vendors and Guests are responsible for any modifications to a booking that they make via the Eventhounds Website or direct Eventhounds customer service to make ("Booking Modifications"), and agree to pay any additional Fees with such Booking Modifications.
The Eventhounds Refund Policies will apply to you. You will promptly accept, calculate, and process cancellations, refunds, and adjustments in accordance with this Agreement and the Eventhounds Refund Policies. Without limiting your obligations, we may in our sole discretion accept, calculate, and process cancellations, refunds, and adjustments for the benefit of customers. We will make any payments to customers in the manner we determine, and you will reimburse us for all amounts we pay.
Guests can cancel a confirmed booking at any time pursuant to the Listing’s cancellation policy, and Eventhounds will refund the amount of the Fees due to the Guest in accordance with such cancellation policy. Unless extenuating circumstances exist, any portion of the Fees due to the Vendor under the applicable cancellation policy will be remitted to the Vendor by Eventhounds pursuant to the Payments Terms.
If a Vendor cancels a confirmed booking, the Guest will receive a full refund of the Total Fees for such booking within a commercially reasonable time of the cancellation. In some instances, Eventhounds may allow the Guest to apply the refund to a new booking, in which case Eventhounds will credit the amount against the Guest’s subsequent booking at the Guest’s direction. Further, Eventhounds may publish an automated review on the Listing cancelled by the Vendor indicating that a booking was cancelled. In addition, Eventhounds may
(i) keep the calendar for the Listing unavailable or blocked for the dates of the cancelled booking, and/or
(ii) impose a cancellation fee, unless the Vendor has a valid reason for cancelling the booking or has legitimate concerns about the Guest’s behavior.
In certain circumstances, Eventhounds may decide, in its sole discretion, that it is necessary to cancel a confirmed booking and make appropriate refund and payout decisions. This may be for reasons set forth where Eventhounds believes in good faith, while taking the legitimate interests of both parties into account, this is necessary to avoid significant harm to Eventhounds, other Members, third parties or property, or for any of the reasons set out in these Terms.

23. Customer Service/ Complaints

We will have no customer service obligations other than to pass any inquiries to your attention at the contact you provide.
Complaints or claims with respect to (the products or service offered, rendered or provided by) the Event Vendor or specific requests made by customers are to be dealt with by the Event Vendor, without mediation by or interference of Eventhounds. Eventhounds is not responsible for and disclaims any liability with respect to such claims from customers. Eventhounds may at all times and at its sole discretion
(a) offer customer (support) services to a Customer;
(b) act as intermediate between the Event Vendor and a Customer;
(c) provide – at the costs and expenses of the Event Vendor an alternative venue of an equal or better standard in the event of an overbooking or other material irregularities or complaints with respect to the Venue; or
(d) otherwise assist a Customer in its communication with or actions against the Event Vendor.

24. Paid Advertisements

Your Ads may be displayed or made available as we determine. We do not guarantee that Your Ads will be displayed, or that Your Ads will appear in any particular position or rank. Notwithstanding any other provision of the Agreement, we may in our sole discretion restrict, modify or otherwise determine the content, appearance, design, functionality and all other aspects of Your Ads, and we may remove any of Your Ads without notice. Except to the extent expressly stated in the Agreement, you are solely responsible for all obligations, risks and other aspects pertaining to the booking of your venue referred to in Your Ads, including without limitation order processing, returns, refunds, customer service, and collection of taxes. In addition, you are solely responsible for all ad content, URLs and any other information you submit to us in connection with Your Ads, and the websites and/or other properties to which Your Ads direct users (other than the Eventhounds site). You will ensure that Your Materials and your advertisement comply with all applicable Laws and Program Policies.
In addition to your obligations under this Agreement, you agree to indemnify, defend and hold harmless us, our Affiliates, and our and their respective officers, directors, employees, representatives, and agents against any Claim arising from or related to:
(a) your participation in Eventhounds Ads, including without limitation the display of any of Your Ads, any Content, data, materials or other items or information to which Your Ads link, or any actual or alleged infringement of any Intellectual Property Rights by any of the foregoing; or
(b) your actual or alleged breach of any representation, warranty, or obligation set forth in any Eventhounds Program Policies.

25. Payments Processing Agency Appointment

You authorize Eventhounds Inc. to act as your agent for purposes of processing payments, refunds and adjustments for Your Transactions, receiving and holding Sales Proceeds on your behalf, remitting Sales Proceeds to Your Bank Account, charging your Credit Card amounts you owe in accordance with this Agreement.
When a guest instructs us to pay you, you agree that the buyer authorizes and orders us to commit the guest's payment (less any applicable fees or other amounts we may collect under this Agreement) to you. You agree that guests satisfy their obligations to you for Your Transactions when we receive the Sales Proceeds. We will remit funds to you in accordance with this Agreement.

26. Remittance

Our obligation to remit funds collected or received or otherwise credited to your available balance in connection with Your Transactions is limited to funds in your available balance that have become available in accordance with this Agreement less amounts owed to Eventhounds and any taxes that Eventhounds automatically calculates, collects and remits to a tax authority according to applicable law, as specified in the Tax Policies, subject to chargeback or reversal or withheld for anticipated claims in accordance with this Agreement. Without limiting Eventhounds rights to collect any amounts you owe, the applicable receipt of Sales Proceeds or crediting of Sales Proceeds to your available balance discharges your obligation to pay applicable fees and other amounts under this Agreement to the extent the Sales Proceeds received or credited equal or exceed the fees and other amounts you owe and the Sales Proceeds are applied to the payment of those fees and amounts.

27. Your Funds

Your Sales Proceeds collected by Eventhounds will be held in an account and will represent an unsecured claim against Eventhounds, which are not insured. You will not receive interest or any other earnings on any Sale Proceeds.

28. Dormant Accounts

If there is no activity (as determined by us) in connection with your Account we may notify you by means designated by us and provide you the option of keeping your Account open and maintaining the Sales Proceeds in your Account. If you do not respond to our notice(s) within the time period we specify, we will hold the funds on reserve as per such time period required by law.

29. Listing Information

Any pictures, animations or videos (collectively, "Images") used in your Listings must accurately reflect the quality and condition of your Vendor Services. Eventhounds reserves the right to require that Listings have a minimum number of Images of a certain format, size and resolution.
The placement and ranking of Listings in search results on the Eventhounds Website may vary and depend on a variety of factors, such as Guest search parameters and preferences, Vendor requirements, price and calendar availability, number and quality of Images, customer service and cancellation history, Reviews and Ratings, type of Vendor Service, and/or ease of booking.

30. General Tax Policies

You acknowledge and understand that you will be responsible for the collection and payment of any and all of your taxes. Any and all fees payable by you pursuant to this Agreement are exclusive of all sales, use, and similar taxes, and you will pay any taxes that are imposed and payable on such amounts. All payments made by you to Eventhounds under your Vendor Agreement will be made free and clear of any deduction or withholding (including but not limited to cross-border withholding taxes), as may be required by law. If any such deduction or withholding is required on any payment, you will pay such additional amounts as are necessary so that the net amount received by Eventhounds is equal to the amount then due and payable under your Vendor Agreement.
Except as otherwise provided in this Agreement, you agree that Eventhounds is not obligated to determine whether taxes apply, and Eventhounds is not responsible to collect, report, or remit any taxes arising from any transaction. However, if a taxing authority requires us to pay any of your taxes, you will promptly reimburse us for the amounts paid.

31. Tax Registration Agreement

You must submit your tax registration number for your applicable province.
Please read the following below information carefully, and ensure that the conditions pertain to you.
The tax registration number you submit to Eventhounds belongs to the business you operate and from which you are listing on Eventhounds.
All transactions on your Eventhounds Account will be business-related transactions made by the business associated with the tax registration number you submit to Eventhounds.
Your tax registration number and all other information you have provided is true, accurate and current, and you will immediately update any such information held by us in case of any changes.
Eventhounds reserves the right to request additional information and to confirm the validity of your vendor account information (including your tax registration number) from you or government authorities as permitted by law. You agree to provide any such information to us upon request.
Eventhounds reserves the right to charge you any applicable unbilled tax if you provide a tax registration number that is determined to be invalid. You irrevocably authorize Eventhounds to debit your credit card for any such unbilled tax.

Tax Policies

Tax Registration Agreement

AGREEMENT BETWEEN CUSTOMER AND EVENTHOUNDS INC.

Welcome to www.eventhounds.ca (the "Website"). This Website is provided solely to assist customers in gathering event venue information, determining the availability of event venues and their related goods and services, making legitimate reservations or otherwise transacting business with event venue vendors, and for no other purposes. The terms "we", "us", "our", "Eventhounds", and "Eventhounds Inc." refer to Eventhounds Inc., an Ontario based corporation. The term "you" refers to the customer visiting the Website and/or booking a reservation through us on this Website, or through our customer service agents.

This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the "Terms of Use” or "Agreement"). Please read the Terms of Use carefully. By accessing or using this Website, booking any reservations for services offered on this Website, or contacting our call center agents, you agree that the Terms of Use then in force shall apply. If you do not agree to the Terms of Use, please do not use or book any reservations through this Website or our call center agents. Eventhounds may at any time change these Terms of Use and your continued use of this Website is conditioned upon acceptance of the updated Terms of Use.

USE OF THE WEBSITE

As a condition of your use of this Website, you warrant that (i) you have reached the age of majority in your province of residence; (ii) you possess the legal authority to create a binding legal obligation; (iii) you will use this Website in accordance with these Terms of Use; (iv) you will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act; (v) you will inform such other persons about the Terms of Use that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto; (vi) all information supplied by you on this Website is true, accurate, current and complete, and (vii) if you have an Eventhounds.ca account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you. We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of these Terms of Use.

PROHIBITED ACTIVITIES

The content and information on this Website (including, but not limited to, price and availability of event venue services), as well as the infrastructure used to provide such content and information, is proprietary to us or our vendors and providers. You agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:

use this Website or its contents for any commercial purpose without our prior written authorization.
make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand.
access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission.
take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure; or
"frame", "mirror" or otherwise incorporate any part of this Website into any other website without our prior written authorization.

If your booking or account shows signs of fraud, abuse or suspicious activity, Eventhounds may cancel any reservations associated with your name, email address or account, and close any associated Eventhounds accounts. If you have conducted any fraudulent activity, Eventhounds reserves the right to take any necessary legal action and you may be liable for monetary losses to Eventhounds, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please email Eventhounds.

VENDOR RULES AND RESTRICTIONS

Additional terms and conditions will apply to your venue reservation and services that you select. Please read these additional terms and conditions carefully. You agree to abide by the terms and conditions of purchase imposed by any vendor with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the vendor's rules and restrictions regarding availability and use of services.

You acknowledge that third-party providers may have their own contract that they require you to sign in order to utilize their venue prior to accepting your booking. You understand that if you do not sign such contract in the time required by the venue that this may result in you losing your reservation and forfeiting your deposit at your expense. You further understand that any breach of such contract may result in the cancellation of your reservation(s), in your being denied access to the applicable venue and your forfeiting of any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.

We reserve the right to cancel your booking if full payment is not received in a timely fashion. Some vendors may require you to present a credit card or cash deposit to cover additional expenses during your use. Such deposit is unrelated to any payment received by Eventhounds Inc. for your event booking with the vendor.
Eventhounds is not liable for any costs incurred due to relocation.

You acknowledge that some third-party providers offering certain services may require you to sign their liability waiver prior to participating in the service they offer. You understand that any violation of any such vendor's rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable venue related services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.

PREPAID EVENT VENUE RESERVATIONS

You acknowledge that Eventhounds Inc. pre-negotiates certain rates with event venue vendors to facilitate the booking of reservations. You also acknowledge that Eventhounds Inc. provides you services to facilitate such booking of reservations for a fee. The rate displayed on the Website is a combination of the pre-negotiated event rate reserved on your behalf by Eventhounds Inc. and the fee for facilitation retained by Eventhounds Inc. for their services. You authorize Eventhounds Inc. to facilitate reservations for the total reservation price, which includes the rate displayed on the Website, plus any tax recovery charges, service fees, and where applicable, taxes on Eventhounds services. You agree that your credit card will be charged by Eventhounds Inc. for the total reservation price. Upon submitting your reservation request you authorize Eventhounds Inc. to facilitate reservations on your behalf.

You acknowledge that except as provided below with respect to tax obligations on the amounts we retain for our services, Eventhounds Inc. does not collect taxes for remittance to applicable taxing authorities. The tax recovery charges on prepaid transactions are a recovery of the estimated that Eventhounds Inc. pays to the vendor for taxes due on the vendor's rental rate. The event venue vendors are responsible for remitting applicable taxes to the applicable taxing jurisdictions. Taxability and the appropriate tax rate vary greatly by location. The actual tax amounts paid by Eventhounds Inc. to the vendors may vary from the tax recovery charge amounts, depending upon the rates, taxability, etc. in effect at the time of the actual use of the space by our customers. Service fees retained by Eventhounds Inc. for their services may vary based on the amount and type of reservation.

You may cancel or change your prepaid event venue reservation, but you will be charged the cancellation or change fee indicated in the rules and restrictions for the reservation. You agree to pay any cancellation or change fees that you incur. You acknowledge some spaces do not permit changes to or cancellations of reservations after they are made, as indicated in the rules and restrictions for the reservation. You agree to abide by the Terms of Use imposed with respect to your prepaid reservations.

Sales, use and/or local taxes are imposed on the amounts that we charge for our services in certain jurisdictions. The actual tax amounts on our services may vary depending on the rates in effect at the time of your event booking.

By offering reservations for venues, Eventhounds Inc. does not represent or warrant any event space, and is not liable for damages or losses that may result from your booking.

LIABILITY DISCLAIMER

The Information, Software, Products and Services published on this Website may include inaccuracies or errors, including pricing errors. In particular, Eventhounds Inc. does not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of services displayed on this Website (including, without limitation, the pricing, photographs, list of event venue amenities, general product descriptions, etc.). In addition, Eventhounds Inc. expressly reserves the right to correct any pricing errors on our Website and/or pending reservations made under an incorrect price.

Eventhounds Inc. and their respective vendors make no representations about the suitability of the information, software, and services contained on this Website for any purpose, and the inclusion or offering of any services on this Website does not constitute any endorsement or recommendation of such services by Eventhounds Inc. All such information, software products, and services are provided "as is” without warranty of any kind. Eventhounds Inc. and their respective vendors disclaim all warranties and conditions that this Website, its servers or any email sent from Eventhounds Inc. and/or their respective vendors are free of viruses or other harmful components. Eventhounds Inc. and their respective vendors hereby disclaim all warranties and conditions with regard to this information, software, products and services, including all implied warranties and conditions of merchantability, fitness for a particular response, title and non-infringement.

The vendors providing services on this Website are independent contractors and not agents or employees of Eventhounds Inc. Eventhounds Inc. is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such vendors or for any personal injuries, death, property damage, or other damages or expenses resulting there from. Eventhounds Inc. has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.

In no event shall the Eventhounds Inc. and/or their respective vendors be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, or in any way connected with, your access to, display of or use of this Website or with the delay or inability to access, display or use this Website (including, but not limited to, your reliance upon opinions appearing on this Website; any computer viruses, information, software, linked sites, products and services obtaining through this Website; or otherwise arising out of the access to, display of or use of this Website) whether based on a theory of negligence, contract, tort, strict liability, consumer protection statutes, or otherwise, and even if Eventhounds Inc. and/or their respective vendors have been advised of the possibility of such damages. If, despite the limitation above, Eventhounds Inc. or their respective vendors are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then the liability of Eventhounds Inc. and/or their respective vendors will in no event exceed, in the aggregate, the greater of (a) the service fees you paid to Eventhounds Inc. in connection with such transaction(s) on this Website, or (b) One-Hundred dollars CAD (CAD$100.00) or the equivalent in local currency.

The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these Terms of Use is found to have failed of its essential purpose. The limitations of liability provided in these Terms of Use inure to the benefit of Eventhounds Inc. and/or their respective vendors.

INDEMNIFICATION

You agree to defend and indemnify Eventhounds Inc., and/or their respective vendors and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

your breach of these Terms of Use or the documents referenced herein;
your violation of any law or the rights of a third party; or
your use of this Website.

LINKS TO THIRD-PARTY SITES

This Website may contain hyperlinks to websites operated by parties other than Eventhounds Inc. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

SOFTWARE AVAILABLE ON THIS WEBSITE

Any software that we make available to download from this Website ("Software") or through your mobile application store, including the Eventhounds mobile application, is the copyrighted work of the Eventhounds Inc., and/or our respective vendors. Your use of such Software is governed by the terms of the end user license agreement, if any, which accompanies, or is included with, the Software ("License Agreement"). You may not install or use any Software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement terms. For any Software made available for download on this Website not accompanied by a License Agreement, we hereby grant to you, the user, a limited, personal, non-exclusive, non-transferable license to download, install and use the Software and/or the Mobile Application for viewing and otherwise using this Website and/or accessing the content and information available within the Mobile Application (including, without limitation, price and availability of event venue services) in accordance with these Terms of Use and for no other purpose.

Please note that all Software is owned by the Eventhounds Inc. and/or our respective vendors, and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible. Without limiting the foregoing, copying or reproduction of the software to any other server or location for further reproduction or redistribution is expressly prohibited. The software is warranted, if at all, only according to the terms of the license agreement.

Your mobile device must be connected to the internet for the Mobile Application to function correctly. You are responsible for making all arrangements necessary for your device to have internet connectivity and are responsible for all sums your service provider may charge you arising out of the Mobile Application transmitting and receiving data (including but not limited to data roaming charges). As further described in our Privacy Policy, the Mobile Application will automatically transfer a small amount of data as part of its normal operation, including how you use the Mobile Application, which Content you access, and technical errors or problems which the Application may encounter while being used. By using the Mobile Application, you acknowledge, agree and consent to the automatic collection of this information.

CURRENCY CONVERTER

If a currency convertor is available on the Website, the following terms and conditions apply: Currency rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate, and actual rates may vary. Currency quotes are not updated every day. Check the date on the currency converter feature for the day that currency was last updated. The information supplied by this application is believed to be accurate, but Eventhounds Inc, and/or our respective vendors do not warrant or guarantee such accuracy. When using this information for any financial purpose, we advise you to consult a qualified professional to verify the accuracy of the currency rates. We do not authorize the use of this information for any purpose other than your personal use and you are expressly prohibited from the resale, redistribution, and use of this information for commercial purposes.

BANK AND CREDIT CARD FEES

Many bank and credit card companies charge their account holders a transaction fee when the card issuer and the "merchant location" (as defined by the card brand (e.g. Visa, MasterCard, American Express)) are in different countries. The currency exchange rate, if applicable, and any transaction fee are determined solely by the bank or other agency processing the transaction. These fees may be applied by the card issuer as a charge to the cardholder’s account. When applied by the card issuer, the fees will be listed separately from the transaction amount on a credit or debit card statement. This means the amount listed on your credit or debit card statement may be a different figure than the figure shown on the billing summary page for a reservation booked on the Website. If you have any questions about these fees or any exchange rate applied to your booking, please contact your bank.

REVIEWS, COMMENTS, PHOTOS, AND OTHER SUBMISSIONS

We appreciate hearing from you. Please be aware that by submitting content to this Website by electronic mail, postings on this Website or otherwise, including any event venue reviews, questions, photos, videos, comments, suggestions, ideas or the like contained in any submissions (collectively, "Submissions"), you grant Eventhounds Inc, a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sublicensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised; and (b) use the name that you submit in connection with such Submission. You acknowledge that Eventhounds Inc. may choose to provide attribution of your comments or reviews (for example, listing your name and hometown on an event venue review that you submit. You further grant Eventhounds Inc. the right to pursue at law any person or entity that violates your or Eventhounds Inc. rights in the Submissions by a breach of these Terms of Use. You acknowledge and agree that Submissions are non-confidential and non-proprietary. You expressly waive any and all ‘moral rights’ (including rights of attribution or integrity) that may subsist in your Submissions and agree that you have no objection to the publication, use, modification, deletion or exploitation of your Submissions by us, Eventhounds Inc. We take no responsibility and assume no liability for any Submissions posted or submitted by you. We have no obligation to post your comments; we reserve the right in our absolute discretion to determine which comments are published on the Website. If you do not agree to these Terms of Use, please do not provide us with any Submissions.

You are fully responsible for the content of your Submissions, (specifically including, but not limited to, reviews posted to this Website). You are prohibited from posting or transmitting to or from this Website: (i) any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material or content that would violate rights of publicity and/or privacy or that would violate any law; (ii) any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any good or services); and (iii) any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or other proprietary right of any third party. You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this Website. You acknowledge that Eventhounds Inc. may exercise its rights (e.g. use, publish, delete) to any content you submit without notice to you. If you submit more than one review for the same event venue, only your most recent submission is eligible for use.
All photos submitted are subject to our Photo Submission Guidelines found on this Website.
Eventhounds Inc. claims no ownership, affiliation with, or endorsement of any photos that are submitted by end users through our sites.

ACCOUNT TERMINATION

In accordance with Bill C-60 and other applicable laws, Eventhounds Inc. has adopted a policy of terminating, in appropriate circumstances and at Eventhounds Inc. sole discretion, subscribers or account holders who are deemed to be repeat infringers. Eventhounds Inc. may also at its sole discretion limit access to the Website and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement. If you believe that an account holder or subscriber is a repeat infringer, please provide information sufficient for us to verify that the account holder or subscriber is a repeat infringer when filing your notice.

CLASS ACTION WAIVER

Subject to applicable law, any dispute, whether in court or otherwise, will be conducted solely on an individual basis. You agree that you shall not have the right or authority for any dispute to be brought as a class action, or to participate in any class action or other proceeding in which any person acts or proposes to act in a representative capacity.

GENERAL

This Website is operated by a Canadian entity and, except as restricted by applicable law (which may include Quebec), this Agreement is governed by the laws of the Province of Ontario. Except as restricted by applicable law (which may include Quebec), you hereby consent to the exclusive jurisdiction and venue of courts in Toronto, Ontario, in all disputes arising out of or relating to the use of this Website.

You agree that no joint venture, partnership, or employment relationship exists between you and the Eventhounds Inc. as a result of this Agreement or use of this Website.
Our performance of this Agreement is subject to existing laws and legal process, and nothing contained in this Agreement limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of this Website or information provided to or gathered by us with respect to such use. To the extent allowed by applicable law, you agree that you will bring any claim or cause of action arising from or relating to your access or use of this Website within two (2) years from the date on which such claim or action arose or accrued or such claim or cause of action will be irrevocably waived.
If any part of this Agreement is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision of this Agreement at any time does not waive our right to enforce the same or any other provision(s) hereof in the future.
This Agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between you and Eventhounds Inc. with respect to this Website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and Eventhounds Inc. with respect to this Website. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
Fictitious names of companies, products, people, characters, and/or data mentioned on this Website are not intended to represent any real individual, company, product, or event.
Any rights not expressly granted herein are reserved.

Customer Cancellation

If a customer cancels the venue after confirmation, they will forfeit their booking as well as the entire deposit paid to Eventhounds. If after booking the venue the customer paid to the vendor a further deposit directly then such funds would need to be arbitrated between the customer and the vendor independently (not through Eventhounds).
A Vendor may set up their venue to auto confirm a booking, this means the deposit is final and nonrefundable security deposit to the customer, or a manual confirmation, this allows both the customer and vendor 48 hours to cancel the booking and receive a full refund.

If the Vendor cancels

In rare cases, a Vendor might need to cancel your reservation after the booking is confirmed. If this does happen Eventhounds will secure your full refund for the amount you paid to Eventhounds directly and help you find a similar or better venue to rebook. If any further funds were paid directly to the Venue the customer would be responsible to deal with the Venue directly for any refund as Eventhounds would not be responsible for such transactions.

Receiving your refund

The amount and timing of your refund depends on your Venues cancellation policy and when you cancel (unless you had an extenuating circumstance). Be sure to check your Venues details for this info. If you’re eligible for a refund, you’ll get it in approximately 10 days, dependent on the bank you use.

Requesting a refund of amount paid to Eventhounds

If you’re experiencing an issue with venue leading up to your event, we strongly recommend you ask the Venue to fix it, or request a partial refund directly from them. Finally, if you believe the issue to be of an extreme material nature (for example the venue is completely different then advertised) you can request to cancel your reservation for a full refund. It’s important to submit your request within 24 hours of noticing the issue directly to your Venue. They will be responsible for resolving, if not you can request Eventhounds assistance to try and mediate.

Vendor Cancellation Policy

If someone books your venue depending on your set up choice the booking will either auto confirm, or prompt you to manually confirm within 48 hours at which point if not confirmed the booking will cancel.
Once a booking is confirmed Vendors should not in any event cancel the booking. Cancellations by Vendors can have a massive impact on customers and undermine confidence in our booking system. For that reason, if a Vendor does cancel a confirmed booking reservation, Eventhounds will refund any monies collected back to the customer and in addition may impose fees and other consequences on the Vendor. The fees and other consequences set out in this Policy are intended to reflect the costs and other impacts of these cancellations on customers, the booking system and Eventhounds, this may include a monetary penalty and/or suspension or removal from the site.

Cancellation Fees:

Eventhounds will impose fees subject to a minimum cancellation fee of $50 CAD up to a maximum cancellation fee of the amount equal to the full commission owed to Eventhounds for the booking that was cancelled.
Cancellation fees are typically withheld from the next payout(s) to the Vendor. In addition to the fees and consequences set out in this Policy, Vendors who cancel, or are found responsible for a cancellation, will not receive a payout for that booking, or, if the payout has already been made, the future payouts will be reduced accordingly.

Other Consideration:

We may waive the fees set out in this Policy in appropriate situations, for example if the Vendor cancels because of Extenuating Circumstances or certain valid reasons beyond the Vendor’s control as determined by Eventhounds.
In the event a fee is waived, other consequences may still apply, like blocking a Vendor’s calendar. Vendors who believe one of these situations applies will be required to provide documentation or other support. Eventhounds will determine whether to waive any fees and other consequences after evaluating the evidence.

Examples of Vendor Responsibility of a Cancellation:

Situations where a Vendor would be complexly responsible for a cancellation include conditions that are grossly and materially different from how the Venue was described and shown at the Website. Other examples may include: double-booking a venue, negligent listing inaccuracies- for example: stating the venue holds 100 people when it only actually holds 50.

Other Guidelines:

A Vendor must promptly cancel a reservation that the Host cannot honor (like a double booking) and may not encourage the customer to cancel the reservation.

Customer Cancellation

If a customer cancels the venue after confirmation, they will forfeit their entire deposit paid to Eventhounds, who in turn will pay the Vendor their proportion of the deposit accordingly. If after booking the venue the customer paid to the vendor a further deposit directly then such funds would need to be arbitrated between the customer and the vendor independently (not through Eventhounds). In addition to the deposit funds being kept, the vendor would then also be able to re-list and rent its venue for that date to another customer.