Frequently Asked Questions

Frequently Asked Questions (FAQ's)
  • EventHounds is an online platform connecting venue owners like yourself with potential customers to maximize sales.

  • Simply upload information about your venue and wait for customers to book. Once they book online, we collect the initial deposit and pay out your portion within 30 days via cheque or EFT.

  • No. It is free to join and accept bookings. There is a service charge applied to the consumer. When putting in your prices – input your price and we will then apply a service charge on top of that price. We do have a paid advertising option that promotes your venue, but this is not mandatory to join.

  • Most people will judge and book your venue based off price, reviews, and appearance (your site photos). Browse our site to see what your competitors are offering. Contact previous guests and ask them to leave reviews. Make sure your main photo and secondary ones are done in a professional and appealing manner. To ensure you are on the main page you can also contact sales@eventhounds.ca for pricing on adspace.

  • You have absolutely nothing to lose and everything to gain! It’s risk-free and exposes you to a large volume of potential customers. It’s easy to sell your off-peak dates or last-minute cancellations, and saves you time from dealing with customers who don’t end up booking. We also give you tools to help your business such as monthly statistics of who is looking at your venue, and promote your venue for free.

  • The initial deposit (less service fees) gets paid out to you within 30 days of customer booking on our site. The remaining deposit/booking fee (if any) are handled between you and the customer directly – we only collect the initial deposit on your behalf. If you would prefer for EventHounds to collect your entire booking fee for the venue, you can select a 100% deposit option so that the guest pays the full amount to us, and we in turn pay you the full booking fee for the customer. Reminder- flexible payment terms are always more attractive to customers.

  • If you need to remove a room, go to your account and manually remove all availability for that room so that it cannot get booked. Then send us an email at support@eventhounds.ca so that we can remove the room in question from your view.

  • After we have taken the deposit, your personal policy kicks in. It is up to you if you would like to refund their whole deposit paid to you afterwards or not. If a guest does not follow through with their subsequent deposits – please notify us at support@eventhounds.ca. Depending on the circumstance of the cancellation we may then permanently suspend their account.

  • We will try to help the guest find a new suitable place – however, you will be assessed a cancellation charge. The charge will be a minimum 5% of total cost of the booking, but can potentially be higher. Read our entire terms and conditions here (link to terms and conditions).

  • Any changes after the booking will be dealt with between you and the consumer directly.